Accessibility Statement.

PMHS is committed to a website and telehealth experience accessible to all patients, including those with visual, auditory, motor, and cognitive disabilities. Accessibility is foundational to how this site was built.

Every page includes skip-to-content links, properly labeled form elements, descriptive alt text on images, and sufficient color contrast. Our clinical providers are trained to identify and address access barriers in telehealth.

PMHS operates entirely through telehealth and does not maintain a physical office for patients to visit. This statement addresses the accessibility of our website and virtual care platforms; there is no physical location to separately evaluate.

If you face any obstacle in accessing our services — digital or clinical — contact us. No patient should be turned away because of something we can fix. This commitment extends beyond the website to every point of contact with PMHS, including scheduling, intake, and ongoing care. It applies whether you are a Partnership HealthPlan member or paying privately. We would rather hear about a barrier directly from you than have you quietly stop seeking care.

The accessibility toolbar (bottom right corner) supports: increased or decreased text size, high contrast mode, link highlighting, reduced motion, letter and line spacing, dyslexia-friendly font, colorblind mode, focus highlight, large cursor, and hide images.

Additional features include Read Aloud with adjustable playback speed, a built-in dictionary lookup, and a Keyboard Navigation reference panel with shortcuts for Tab, Shift+Tab, Enter/Space, Escape, Arrow Keys, and Shift+O.

All pages include skip-to-content links, proper heading hierarchy, and sufficient color contrast ratios meeting WCAG 2.1 Level AA standards. These features are built into the site by default and require no additional setup from you.

This site is built with standard, semantic code intended to work with current versions of major browsers and commonly used screen readers. If you encounter an issue with a specific browser or assistive technology, tell us which one, it helps us fix it faster.

If any document or form on this site is not accessible to you, contact us and we will provide it in an alternative format, such as large print, plain text, or read aloud over the phone, at no cost to you.

Our telehealth platform, Doxy.me, supports closed captioning, audio-only sessions for patients with limited bandwidth or visual impairments, and compatibility with most screen readers and assistive technologies.

Captions on Doxy.me are automatically generated, not typed by a person, so occasional inaccuracies are possible. If captioning accuracy is a barrier for you, tell us and we will arrange an alternative, such as a live interpreter or a written summary after the session.

Phone-based sessions are available if video is a barrier. If you lack a reliable device or internet connection, speak with your clinician. We can connect Medi-Cal patients with community resources for low-cost device and internet access.

If you use assistive technology and encounter any compatibility issue on this site or within Doxy.me, contact us immediately. We will address it before your next session. Accessibility concerns with SimplePractice, our patient portal and EHR, can also be reported to us directly and we will work with you to find an alternative solution. If your clinician shares a screen or visual resource during a session, they will describe it out loud so nothing is lost if you are unable to see it.

If you require services in a language other than English, contact us to discuss available options. While our clinicians primarily conduct sessions in English, we can discuss interpretation services or referral to a bilingual provider.

Medi-Cal patients have rights under California Health & Safety Code §1367.04, which requires health plans to provide interpreter services at no cost. We do not discriminate on the basis of national origin or language.

Language access means ensuring every patient can meaningfully participate in their own care. If any part of the intake or session process presents a language barrier, tell us and we will adapt. We will never require you to provide your own interpreter.

Interpretation can typically be arranged by phone in real time during your session, so no advance scheduling is required beyond noting your preferred language when you reach out. If you need written materials from PMHS translated, that is covered under the same alternative-format commitment described above, at no cost to you.

Spanish is the language we support most often across the counties we serve, though the same process works for any language. Note your preference on the intake form and interpretation will be in place before your first appointment, not arranged after the fact.

You are welcome to have a family member or trusted person join a session, but you are never required to use them as your interpreter, professional interpretation is offered first by default. Your language preference on file can be updated at any time, whether you are new to PMHS or have been a patient for years. None of this affects your eligibility for care or how quickly we can see you.

American Sign Language (ASL) interpretation can be arranged for intake and ongoing sessions, at no cost, under the same interpreter-services commitment described above. Tell us when you reach out and we will arrange it before your first appointment.

If you use a video relay service (VRS) or want to include a personal ASL interpreter on your telehealth session, you are welcome to do so. Let us know in advance so your clinician can prepare and make sure the session format works for everyone involved.

You can reach PMHS through the 711 telecommunications relay service: dial 711 and provide the number for either provider listed on this page. Doxy.me sessions also support closed captioning; see the note under Telehealth Accessibility above about how those captions are generated.

Outside of live sessions, communication with PMHS is entirely text-based. Intake, consent forms, and scheduling all happen in writing through SimplePractice, our patient portal, so no phone call is required to start care.

During a Doxy.me session, the platform's built-in text chat can supplement spoken conversation if an interpreter is not available for a specific appointment, though we will always try to arrange one first.

If you are in crisis and need immediate support, the 988 Suicide & Crisis Lifeline has a dedicated ASL option: call 988 from a videophone, or visit 988lifeline.org and select "ASL Now" to connect directly with a crisis counselor fluent in ASL. TTY users can reach 988 through their preferred relay service or by dialing 711 then 988. None of these accommodations affect your eligibility for PHP coverage or how quickly you can be scheduled.

Our Commitment above names motor and cognitive disabilities alongside visual and auditory ones. Here is what that means in practice.

There is no strict time limit on completing intake forms or consent paperwork; take the time you need. This site's keyboard-accessible, semantic code is intended to work with alternative input methods such as switch access and voice control software, in addition to a standard mouse or keyboard.

If processing information more slowly, having things repeated, or having a caregiver or support person present would help you get the most out of a session, tell your clinician. That accommodation is available and does not require special approval or advance justification.

A written summary of what was discussed can be provided after any session on request, whether the reason is a motor, cognitive, auditory, or other barrier, or simply a preference for having something to reference later.

If limited dexterity, tremor, or difficulty with precise clicking makes typing or navigating a screen difficult, a phone-only session removes the need to interact with the screen at all while still counting as a full covered appointment.

Chronic pain, fatigue, or a condition with unpredictable flare-ups can also make a fixed schedule hard to sustain. Tell your clinician if you need more flexibility around session length or rescheduling; this is a routine accommodation, not an exception. None of this requires documentation or approval in advance, your word is enough to start the conversation. If plain-language explanations work better for you than clinical terminology, say so at any point; we will adjust how we communicate, not just how much time we give you.

This website is designed to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and to align with Section 508 of the Rehabilitation Act and ADA Title III, which extends accessibility obligations to healthcare websites. We review the site on an ongoing basis rather than treating conformance as a one-time task, and we disclose known limitations below rather than claim a perfect record we cannot verify.

Two known limitations, disclosed here rather than left unstated: the embedded location maps on our county service-area pages are provided by a third-party mapping service, and their own pan and zoom controls are not fully keyboard-navigable. Each map page includes a text description of the location and a "View larger map" link as an alternative way to get the same information. Separately, our video and patient-portal platforms (Doxy.me and SimplePractice) are operated by outside companies; we cannot guarantee their accessibility ourselves, but we will always provide an alternative, phone sessions, manual scheduling, or another accommodation, if either presents a barrier for you.

Accessibility review on this site currently consists of internal testing against WCAG success criteria as pages are built and updated, rather than a formal third-party audit. We update this statement whenever meaningful changes are made to the site. This statement was last reviewed and updated in August 2026.

User feedback is the most reliable way to identify gaps that internal review may miss. Report any barrier using the contact information on this page. We do not view accessibility reports as complaints. Every report we receive is reviewed, logged, and used to improve the experience for all future patients.

PMHS also accommodates sensory and environmental needs that do not fit neatly into a single disability category. If bright screens, motion, or visual clutter are a barrier, the Reduce Motion and High Contrast options in the accessibility toolbar can help, and your clinician can also adjust how a session is conducted.

There is no penalty for ending a session early or asking for a break if something becomes overwhelming. Sessions can also be split into shorter blocks across more frequent appointments if a single longer session is difficult to sustain.

If specific lighting, sound, or visual patterns trigger migraines, seizures, or sensory overload for you, tell your clinician in advance. We would rather adjust how care is delivered than have you push through discomfort or avoid a session altogether.

Because sessions happen wherever you are, you already have more control over your environment than a clinical waiting room would allow, you can dim the lights, reduce background noise, or sit somewhere familiar before we ever log on. Nothing on this website or in a session autoplays audio or video without you choosing to start it.

If screen time itself is the sensory barrier rather than any single feature, a phone-only session is available for that reason alone, not just for low bandwidth or visual impairment. Let your clinician know what works best and we will default to that format going forward, not just for one appointment. If a particular time of day is easier for you to manage sensory load, tell us when scheduling and we will work around it. Your clinician can also turn off their own camera or minimize movement on screen if motion from their end is part of what makes a session difficult.

If you encounter a barrier on this website or during your care, reach either of our providers directly. We aim to respond within two business days.

No issue is too small. A confusing label, a form that would not submit, or a link that did not work with your keyboard are all things we want to know.

You can report a barrier however is easiest for you, by phone, text, or email, there is no required form to fill out first. Reporting an issue never affects your care, scheduling, or coverage; we log what you tell us and follow up once it is resolved, not just once it is logged. This applies to barriers in your care as much as barriers on this website; the same two contacts below handle both. If something is urgent, say so directly rather than waiting for a scheduled follow-up. The more specific you can be about what happened and where, the faster we can act on it.

If you would rather raise a concern outside of PMHS, or feel our response did not resolve the issue, you can also contact the U.S. Department of Health & Human Services Office for Civil Rights at hhs.gov/ocr/complaints (1-800-368-1019 voice, 1-800-537-7697 TDD), or the Department of Justice ADA Information Line at ada.gov/infoline (1-800-514-0301 voice, 1-833-610-1264 TTY). Most people find reaching out to us directly gets a faster, more personal response than filing an external complaint, but the choice of where to start is always yours.